MXCWNCS - Networked Charging Station

Improvements

• Support for new MXCWAPT hardware components
• Bug fixes

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To operate this version of MXCW with other Shure systems and software, see the following list of recommended versions:
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17
  • Shure NFC Programming Application 1.0.3

Improvements

• Support for new MXCWAPT hardware components

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.1.3.2 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.7.1
  • Shure Web Device Discovery 1.2.17
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Handsfree mode
  • MXCW now features a new operation mode called Handsfree. In this mode the units will register when a user is talking and will automatically turn on its microphone.
  • The microphone will turn off after a user-defined amount of time should no voice be detected.
  • Users are still able to press the speak button to talk, or turn off their microphone
  • Setting can be found under ‘Meeting Controls’ and ‘Handsfree’

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 7.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 7.0.15 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.2
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features & Improvements

• Welcome Screen Lock
  • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
  • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
  • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
• MXCWAPT Language option at sign-in
  • Users can now select their language directly from the MXCWAPT Sign-in page
• Voting improvements
  • Chairpersons can now be excluded from voting
  • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
  • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
• Chairperson page improvements
  • Chairpersons can now see the offline device count on the Chairperson page.
• Additional language support
  • Users can now use additional languages for their MXCW system.
  • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
• Power Off MXCW640s via TPCI
  • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
• If you redo a vote from an MXCW640, voting subject will be cleared.
• Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide
• To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.6.1
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

New Features/Improvements

• Custom Welcome Screen
  • Users can now use a custom welcome screen in their system.
  • Images used should be 480x272 pixels in PNG format, and is retained on the MXCWAPT and MXCW640 through power cycle.
  • Feature is available under ‘Meeting Controls’ and ‘Custom welcome screen’.
• Device List update – Retain Seat information
  • Users can now Retain Seat Information (Seat name, Seat Number, Audio group assignment and Speak priority) directly from the Devices window – independent of connections mode.
  • This setting is ENABLED by default, ensuring that settings on the MXCWAPT are retained during FW update to FW5.0
  • Setting can be found at the top of the devices list, pictured as a save icon.
• Show / Hide Request list from Delegates
  • User can now show or Hide the request list from all delegate units. Chairman units are unaffected.
  • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
• APT logs
  • Users can now export a logfile from the MXCWAPT which can assist Customer Support with their work. The file is not readable.
  • Feature can be found under ‘Settings’ and ‘General’.
• Sending interpretation audio to remote caller
  • Users can now select an interpretation audio channel on the remote caller unit, which will send that audio to connected device.
  • Feature can be found by tapping the screen on the WDU640 in ‘Remote Caller’ role, pushing the interpretation audio icon and selecting an interpretation channel.
• Additional language support
  • Users can now use additional languages for their MXCW system.
  • MXCWAPT now supports Polish and Croatian
  • MXCW640 now supports Polish and Croatian
  • MXCWNCS now supports Polish, Croatian, Basque and Catalan.
• Improved Push to Renumber indications
  • Users can now more clearly see when a unit has received a new seat number during ‘Push to renumber’.
  • Feature can be found by activating ‘Push to renumber’ from the devices list icon with three dots.

Known Issues

MXCWAPT

• MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
• When downgrading your system firmware the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.
• In rare cases during repetitive restart stress testing, DANTE may not start up after APT reboot.  Resolve by power cycling APT.
• In rare cases during repetitive stress testing of changing IP mode from auto to static and back, APT may fail to reconnect all WDU’s.

MXCWAPT Component GUI

• When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Discovery Application short cut. Opening APT CGUI via IP address works as designed.
• APT help topics are not translated in Thai, Turkish, Lithuanian, Polish, Catalan and Basque languages.

MXCW640

• MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
• In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
• MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
• If a unit is set as a Remote Caller and the number of microphone slots reserved for active speakers is set to 8 in the component GUI, the Remote Caller unit does not display an error message.

TPCI

• Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
• Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
• Rare TPCI errors reporting a single MXCW640 when transitioning roles from Ambient. Resolved by power cycling the unit.

SOFTWARE

• Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

• User Guide (https://pubs.shure.com/guide/MXCW/en-US)
• To use MXCW version 5.0.13 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.5.0
  • Shure Web Device Discovery 1.2.9
  • Shure NFC Programming Application 1.0.3

新功能

• 双代表角色
• 远程参会者角色
• 新的扫描算法
• 舒尔音频加密
• 增强的密码保护

已知问题

MXCWAPT

• 用SUU进行MXCWAPT固件更新时，可能会出现更新失败的SUU错误报告，而实际上更新已成功进行。如果发生这种情况，请通过GUI或LCD验证APT上的固件。
• 在反复重启压力测试中的极少数情况下，Dante可能在APT重新引导后无法启动。将APT断电后重启即可解决。

MXCWAPT组件GUI

• 当运行Windows10 1809版本时，无法经由直接应用于浏览器搜索栏的DNS名称或使用Shure Discovery Application快捷方式来访问APT CGUI。此时可通过IP地址打开APT CGUI解决这一问题。
• 在APT GUI设备列表中选择多个MXCW640时，无法通过设备属性配置左键功能。
• APT帮助主题未翻译成泰文、土耳其文和立陶宛文。
• 如果系统包含环境话筒单元，则APT GUI设备列表无法按左键功能进行过滤。
• 当选择多个双代表席位，并通过GUI设备列表分配至一个音频组时，将自动将所选席位的关联席位分配至同一音频组。
• 当双代表席位会议单元脱机时，“设备”表将显示角色不正确的SideA，且SideB缺失。

MXCW640

• 当MXCW640在双代表FIFO会议模式下使用，或在“请求列表”中识别设备时，左/右按钮的LED指示不正确。
• 禁用NFC功能的情况下，将MXCW640循环到双代表角色和从其双代表角色循环时，“未启用NFC卡”的消息未按要求显示
• 在极少数情况下，MXCW640触摸屏无响应，将会议单元断电后重启即可解决。
• 一些MXCW640的文本在某些语言环境下被截断。
• 使用长字符串名称时，MXCW640 LCD双代表模式欢迎页面上的座位名称重叠。

TPCI

• 极少数情况下会出现TPCI错误，如将单个MXCW640的角色报告为双代表角色；从环境话筒转换角色时亦会发生。重启设备可解决此问题。
• 一旦将MXCW640设置为“环境话筒角色”，设备将不再响应根据座位号索引的TPCI字符串。
• 启用环境模式但未注册环境会议单元时，MXCW640扬声器不会静音。如未计划使用任何环境会议单元，则可通过禁用环境模式来解决。

软件

• Shure Discovery Application缺少MXCWAPT AES67指示。

说明

• 用户指南
• 要将MXCW版本3.1.6与其他Shure软件一起使用，请参考以下最低版本列表：

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

IMPROVEMENT

• Fixed a bug on the MXCWAPT where seat number-based TPCI commands fail to provide property updates after the APT is rebooted in manual registration mode

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorer than Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

Users may need to refresh their browser on a Static/DHCP IP configuration change.

APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.9 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.5
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

NEW FEATURE

• Voting
  • 2 button, 2 button secret, 3 button, 3 button secret, 5 button, 5 button secret

KNOWN ISSUES

MXCWAPT

• Mute Concealment is not implemented in the interpretation channels. This feature will be available in the next release.

MXCWAPT Component GUI

• General note: Clear browser cache (Shift+control+F5 on Windows) after the firmware update is done if you are already in the GUI at the time of the update.
• Browser refresh may be required in the following situations:
  • On a Static/DHCP IP configuration change
  • If MXCW640s lose sync with GUI during registration, deregistration, or reboot
  • If GUI intermittently incorrectly shows some MXCW640s remained offline
• There’s an intermittent issue where voting results are shown in the Display View even if the display icon is enabled through the Chairman View. Users may need to refresh their browser to resolve.
• During some system factory resets, the APT’s reset initiation may be delayed ~2 minutes, in comparison to the MXCW640s.
• Pinned seat numbers are not cleared after APT reboot in Auto+Open Connection Mode.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.
• Some translated text is misaligned or may have extra, unnecessary punctuation or text.
• Component GUIs take longer to load in Internet Explorerthan Google Chrome, especially if used in a large system.

MXCW640

• Some languages experience text issues.
• Some text is not translated.

MXCWNCS

• Users may need to refresh their browser on a Static/DHCP IP configuration change.
• APT Help topics are not available in Thai, Turkish, and Lithuanian.

NOTES

• User Guide
• To use MXCW version 2.0.8 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.4
  • Shure Web Device Discovery 1.2.5
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

• If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
• Admin View
  • Devices
    • NFC users can’t be sorted by seat name on the Devices list.
    • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
    • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
    • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
    • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
    • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
    • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
  • Audio
    • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
    • Meeting Controls
    • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
    • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
    • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
  • Settings
    • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
    • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
    • MXCW640 factory reset button doesn’t work.
    • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
    • "Colombia" is misspelled.
• Chairman view
  • NFC users can’t be sorted by seat name on the Devices list.
  • Requests list can’t be reordered.
  • Searching for NFC participant names doesn’t work.
  • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

• When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

• In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
• Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
• "Exclusive" button appears twice on screen for the Chairman role.
• When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
• "Mute All" doesn’t work and audio is still being passed from conference units.
• "Sign Out" button is not translated to the language set for the unit.
• When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

• In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
• Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
• Web Browser Interface
  • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
  • In Chairman view, the "Favorites" pin isn’t persistent.
  • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
  • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
  • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
  • Some UI translations are missing or incorrect.
• Dante
  • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
  • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

• Unable to communicate with Ambient units with command strings.
• < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

• In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
• When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

• Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

• User Guide
• To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2
  • Shure NFC Programming Application 1.0.3